![]() "Their ability to collaboratively formulate actionable digital strategies to streamline, optimize and modernize operations, and reimagine the future of customer experience in order to deliver seamless, effortless and personalized customer interactions across all channels and devices is unparalleled in our industry. ![]() "This Leader ranking from IDC is a testament to our highly engaged, talented and tenured team members who serve as strategic advisors, brand ambassadors and trusted partners to our clients," said Jeff Puritt, president and CEO, TELUS International. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service. ![]() VANCOUVER, British Columbia, December 20, 2021-( BUSINESS WIRE)-TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today announced it has been named a "Leader" by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. ![]() Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service
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